Spa Bromont - Frequently Asked Questions

How do I make a reservation ?
As Spa Bromont is a very popular destination, we recommend you reserve your treatments in advance especially if you plan to come on a weekend or certain days of the week.

For reservations, call 1 800 567-7727 or go to the reception desk. You will be asked to indicate your choice of treatments and provide a credit card number. Credit cards are also required when reserving treatments for which you intend to pay using a gift certificate or SpaDollars. [top]

Are there men and women therapists at Spa Bromont?
Our team of massage therapists includes both men and women. During your session, you are never completely uncovered: the part of your body being massaged is the only part not covered up. If you have a preference, be sure to request either a male or female therapist when making your reservation. All of our beauty and body care treatments are provided by professional female estheticians.[top]

When should I plan to arrive?
We ask that you check in at the Spa Bromont reception desk at least 30 minutes prior to your appointment. In the case of late arrivals, we cannot guarantee an extension of your scheduled treatments. [top]

What should I bring?
You don't need much. For the duration of your visit, we provide a soft bathrobe, slippers, towels and a locker with a key. Hair dryers, shampoo, shower gel and body lotion are also available in the dressing rooms. For certain treatments, you are required to wear underpants. To use the hamman facilities, you will need a swimsuit and beach sandals. If you forget any of these items, they can be purchased at our boutique.
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Should I mention any health problems or allergies?
On your arrival, you will be asked to fill out a questionnaire, which we will use to adapt your treatment to any health conditions you may have. If you are under a doctor's supervision, you are advised to consult your doctor before your visit.[top]

Can I obtain a receipt?
You can obtain a receipt for insurance purposes when you receive a massage. All our massage therapists are certified by a professional corporation and authorized to issue receipts in the name of the person receiving a massage. Be sure to ask for your receipt at the end of the session.
Conditions may vary from one insurance plan to the next, so you may want to contact your insurer before your visit.[top]

Do prices include tips?
Tips are not included in the price of treatments and are at your discretion. If you wish to leave a tip, envelopes are provided for this purpose. Gratuities for all meals are included in prices and packages.
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What should I do with my jewellery?
To be on the safe side, it is best to leave all valuables at home.
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Can I bring my child along?
As Spa Bromont is a relaxed setting intended for an adult clientele, only children receiving treatments are admitted.
Children between the ages of 13 and 16 must be accompanied by an adult when using the hammam. [top]

Am I allowed to use my cell phone?
To preserve the relaxing atmosphere at Spa Bromont and as a courtesy to other clients, you are asked to refrain from using cell phones and to turn off your cell phone or pager.
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Can I take photos during my stay at Spa Bromont?
Out of consideration for other clients and to preserve the tranquility of the premises, photos may not be taken inside the spa. But you can use the Internet to view the collection of photos of our various treatments and facilities. Spa Bromont Photo Gallery.
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Is it all right to consume alcohol during my visit?
For the duration of your treatments at Spa Bromont, you are asked to abstain from consuming alcohol. Management reserves the right to refuse access to Spa Bromont to anyone under the influence of alcohol.

After your treatments, however, you can enjoy a fine selection of wines and liquor from around the world at Château Bromont's Les Quatre Canards restaurant and l'Équestre bistro-lounge.
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Is there an area reserved for smokers?
We do provide an area for smokers. An employee will be able to direct you to this area.
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What time can I check into my room ?
All rooms are ready at 4 p.m. Please check in at the Château Bromont reception desk. On the day of your departure, check-out time is 11 a.m.
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Where can I store my luggage?
Sports bags will fit into our lockers. Suitcases can be left at the baggage check at the main entrance of Château Bromont.
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I'm looking for gift ideas. What do you suggest?
Spa Bromont gift certificates are ideal for any occasion. They can be purchased on site, by telephone or via the Internet. Our gift certificates are personalized and valid for one year.

You will also find lots of gift ideas at the Spa Bromont boutique.
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What are your opening hours?
Spa Bromont is open year-round, 7 days a week:

Monday to friday from 8:30 a.m. to 9 p.m.
Saturday from 8:30 a.m. to 8 p.m.
Sunday from 8:30 a.m. to 5 p.m.

June 4 to 24 2008 :
Sunday to Wednesday from 8:30 a.m. to 5 p.m.
Thursday and Friday from 8:30 a.m. to 9 p.m.
Saturday from 8:30 a.m. to 8 p.m.

f your treatments are scheduled to finish at closing time, be sure to take advantage of the hammam and other facilities beforehand.
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What if I need to cancel a session?
Because your scheduled time slot is reserved especially for you, please notify us at least 24 hours in advance if you need to cancel or change your reservation, to avoid a cancellation fee (generally 25$ per treatment per person, to be confirmed upon reservation). For packages with accommodation, note that we require 48 hours' notice to avoid a 200$ cancellation charge.

No refunds or adjustments will be made if a portion of your package remains unused or if you have to leave early.

Please note that cancellation fees are subject to federal and provincial taxes.
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